Privacy Policy
Last Updated: April 16, 2025
At Sort AI, your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our AI mental health chatbot service (the "Service"). By using Sort AI, you agree to the collection and use of information in accordance with this policy.
1. Tracking Technologies
We use de-identified tracking technologies such as anonymous user IDs generated by Sort AI and the email address you provide during registration. These help track activity and store certain information to deliver and improve our AI mental health chatbot service. We may also partner with third-party analytics tools to analyze usage patterns and user interactions in order to enhance the service. These third-party tools collect only de-identified data, such as anonymized user IDs or emails, and do not include your name. If you access external websites through the Service, those sites may use cookies or other tracking technologies. You can set your browser to refuse cookies or to alert you when cookies are being sent, but this may affect the functionality of some external websites.
2. Third-Party Links
Our Service may contain links to third-party websites or services that are not owned or controlled by Sort AI. We are not responsible for the content, privacy policies, or practices of any third-party sites or services. We strongly encourage you to review the privacy policies of every site you visit.
3. Children's Privacy
Our Service is not intended for anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and become aware that your child has provided us with personal information, please contact us. If we discover that we have collected personal information from a child without verified parental consent, we will take steps to delete that information from our servers.
4. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: hi@getsort.ai
We will respond to your inquiries as promptly as possible.
5. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We recommend reviewing this policy periodically to stay informed about any updates. Changes are effective once posted on this page.
6. Information We Collect
We collect the following types of information:
Personal Information: Identifiable information such as your email address provided during registration.
Chat Data: The content of your conversations with the Sort AI chatbot, including any text shared during sessions.
Usage Data: Information about how you access and use the Service, including interaction data and device information, which may be de-identified through third-party analytics tools.
7. How We Use Your Information
We use the information we collect for the following purposes:To provide, maintain, and improve the Service.To personalize your experience.To analyze usage patterns and user interactions using third-party analytics tools in order to improve the Service.To communicate with you, respond to your inquiries, and offer support.To develop and train future AI models using collected data and derived synthetic data.
8. Data Ownership
Sort AI retains ownership of all data collected through your interactions with our Service, including:Conversations with the AI chatbot.Any derived data, including synthetic data used to improve the Service.By using Sort AI, you acknowledge and agree that your data may be used to train and develop future AI models. We ensure that any data used for these purposes is anonymized and aggregated to protect your identity and privacy.
9. Data Sharing and Disclosure
We do not sell or share your personal information with third parties, except in the following situations:
Service Providers: We may share de-identified data with third-party service providers (including analytics providers) who perform services on our behalf, such as data storage, processing, or analysis. These providers are required to adhere to our privacy standards.
10. Data Security
We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.
11. Your Choices
You have the following rights regarding your personal information:
Access and Update: You may contact us to access or update your personal information, such as your email address.Delete: You may request that we delete your personal information.
Opt-Out: You may opt out of receiving communications from us by following the unsubscribe instructions in our emails or by contacting us directly.
Thank you for using Sort AI. We are committed to protecting your privacy and ensuring a safe and helpful experience with our AI mental health chatbot.